FAQ’s
Welcome to Imrozia | Serene. Below you’ll find answers to the most commonly asked questions about ordering, payments, shipping, returns, and installment options. This FAQ section is designed to give you a smooth and transparent shopping experience.
Ordering & Checkout
How do I place an order and pay Cash on Delivery (COD)?
To place an order:
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Visit www.imroziaserene.com
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Add your desired items to the cart
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Click Proceed to Checkout
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Fill in your contact information and complete shipping details
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Select your preferred payment method
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Click Complete Order
Account creation is not mandatory to place an order.
You can contact us on +92 301 4786853 to place an order over the Whatsapp.
Our working hours timing details are below:
Customer Support:
Mon – Friday 9:00 AM to 5:00 PM
Saturday 9:00 AM to 2:00 PM
Sunday: Close
How long will it take for my order to be delivered?
Delivery timelines depend on the product type and destination. Please review the details below:
Local Shipping (Pakistan)
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Unstitched Outfits: Delivered within 5–7 working days.
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Stitched Designs: Dispatched in 10–12 working days
- Ready-to-Wear (Pret): Delivered within 7–10 working days
International Shipping
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Unstitched Outfits: Delivered within 10–15 working days
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Stitched Designs: Delivered within 15–20 working days
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Ready-to-Wear (Pret): Delivered within 10–18 working days
Delivery timelines begin once the order has been successfully confirmed.
Can I make changes to my Order?
You may make changes to your order before completing the checkout process.
If your order has already been placed, customers are advised to contact us as soon as possible at UAN: 0304-1116364 or Email :info.serenepremium@gmail.com to request any changes. Our customer support team will assist you accordingly.
Please note that once an order has been dispatched, no changes can be made.
How do I place a Cash on Delivery (COD) order?
Cash on Delivery is available for unstitched orders within Pakistan only.
At checkout:
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Select Cash on Delivery as the payment method
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Confirm your order
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Note your Order Number shown on the confirmation page
Your parcel will be delivered via courier within the estimated delivery timeframe.
How can I confirm that my order was placed successfully?
Once your order is placed, you will receive an order confirmation email and SMS. If you do not receive confirmation, please contact customer support.
Payments
What payment methods are accepted?
We accept the following payment methods:
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Visa Card
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Master Card
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Cash on Delivery (eligible orders only)
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International Visa Card, Master Card & Stripe
