Privacy Policy

At Imrozia | Serene, operated by Awais Fancy Embroidery & GNA Textile, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you visit or make a purchase from www.imroziaserene.com.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Personal & Contact Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

Payment Information

Payment details, such as card information, are processed securely by third-party payment gateways. Imrozia | Serene does not store or retain your card or payment details on its servers.

Account & Order Information

  • Login credentials (encrypted)

  • Order history

  • Product preferences

Technical & Usage Data

  • IP address

  • Browser type

  • Device information

  • Website usage and interaction data

How do We Use Your Information?

We use your information to:

  • Process and fulfill orders

  • Manage your account and customer support requests

  • Communicate order updates and service-related messages

  • Send promotional emails, offers, and marketing communications (with opt-out options)

  • Improve website functionality, performance, and user experience

  • Prevent fraud and unauthorized transactions

Your data is retained only as long as necessary to fulfill these purposes or as required by applicable law.

Sharing of Information

We may share your personal information with:

  • Trusted third-party service providers (payment gateways, courier services, IT support)

  • Affiliated companies performing services on our behalf

All third parties are contractually obligated to keep your information secure and confidential and may not use it for purposes other than providing services to Imrozia | Serene.

We do not sell, rent, or trade your personal information to third parties.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Types of Cookies We Use

  • Essential Cookies: Required for site functionality, shopping cart, and checkout

  • Performance Cookies: Help us understand how users interact with the website

  • Preference Cookies: Remember your settings and preferences

Cookies do not store sensitive personal information. You can disable cookies via your browser settings; however, certain features of the website may not function properly.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Despite our best efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal information (subject to legal obligations)

  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details provided below.

Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials. Any activity conducted through your account is your responsibility. Imrozia | Serene reserves the right to suspend or terminate accounts in cases of misuse, fraud, or violation of our Terms of Service.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies separately.

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

Errors & Inaccuracies

While we strive to ensure all information on our website is accurate, occasional errors may occur. Imrozia | Serene reserves the right to correct inaccuracies and cancel orders affected by pricing or technical errors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page. Continued use of the website constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:

  • Email: info.serenepremium@gmail.com

  • WhatsApp:
    Domestic: +92 301 4786853
    International: +92 301 8888264

  • UAN: 0304-1116364